Customer satisfaction survey

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Analytics

	1-Very dissatisfied	2-Dissatisfied	3-Neither satisfied nor dissatisfied	4-Satisfied	5-Very satisfied
Availability
Responsiveness
Understanding
Efficiency
Notification of delays
Kindness
Order processing

	1-Very dissatisfied	2-Dissatisfied	3-Neither satisfied nor dissatisfied	4-Satisfied	5-Very satisfied
Product quality
Timeliness of delivery
Program flexibility
Packaging
Shipping documentation
Price
Delivery terms
Terms of payment

	1-Very dissatisfied	2-Dissatisfied	3-Neither satisfied nor dissatisfied	4-Satisfied	5-Very satisfied
Rescue speed
Resolution efficiency
Supporting documentation
Method of resolving the complaint

	1-Very bad	2-Satisfying	3-Good	4-Very good	5-Excellent
Timeliness of delivery
Carrier quality

	1-Very poor	2-Poor	3-Fair	4-Good	5-Excellent
Product quality
Variety of products
Packaging quality
Delivery times
Terms of payment
Friendliness of staff
Staff responsiveness
Resolving complaints
Price

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Customer satisfaction

1/5

2/5

3/5

4/5

5/5

Thank you!